Matrix Absence Management (“Matrix”) is a third-party administrator that evaluates long-term disability (LTD) claims. Matrix works closely with Reliance Standard Life Insurance Company.
A long-term disability plan administrator is typically the LTD plan sponsor or employer unless another party is designated. The plan administrator is responsible for plan compliance. The term “plan administrator” is often a source of confusion because it is often thought that if an employer uses a third-party administrator (TPA) to administer its plan and adjudicate claims, the TPA should be designated as the plan administrator.
However, the plan administrator is almost always the employer, not a TPA or an insurance company. A third-party administrator is a person or entity that adjudicates disability claims. Again, a TPA is usually not the plan administrator.
With this in mind, we see that Matrix will administer a long-term disability claim until the claim is resolved or the employee returns to work.
If your long-term disability claim is denied or terminated by Matrix Absence Management, you have legal rights. You should contact an experienced law firm such as the Ortiz Law Firm to discuss your rights. Nick Ortiz has experience in handling claims that have been denied by Matrix. He can be reached at (888) 321-8131.