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The Social Security Administration (SSA) has permanently adopted remote hearings as a standard option for disability claimants, a practice first implemented during the COVID-19 pandemic. This policy change is intended to provide greater flexibility and reduce wait times for individuals appealing decisions on Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI) claims.
Expanded Hearing Options
Effective November 23, 2024, the SSA offers four methods for disability hearings:
- Audio Hearings: Conducted by telephone without restrictions.
- Online Video Hearings: Using Microsoft Teams, claimants can participate using personal devices such as smartphones, tablets, or computers.
- In-Person Hearings: Held at designated SSA hearing centers.
- Agency Video Hearings: Conducted via teleconference from an SSA office, using the agency’s equipment.
When claimants file a request for a hearing, they will receive a notice that includes forms to object to or consent to the different types of remote hearings. The SSA emphasizes that online video hearings will be scheduled only with the claimant’s explicit consent, while audio hearings will be scheduled over objections only in exceptional circumstances where no other method is feasible.
Impact on Wait Times
The SSA anticipates that the integration of remote hearings will help address the significant backlog of disability claims. As of September 2024, the national average wait time for a hearing decision exceeded 11 months, with some offices experiencing even longer delays. By facilitating remote hearings, the SSA aims to more efficiently balance workloads across offices, thereby reducing processing times and providing more timely hearings for all claimants.
Considerations for Claimants
While remote hearings offer increased flexibility, claimants should consider their individual circumstances when choosing a hearing format. Factors such as access to necessary technology, comfort with virtual communication platforms, and the nature of the disability may influence the decision. Some advocates express concern that vulnerable populations, including those with limited resources or technological skills, may face challenges in remote hearings. It’s important for claimants to communicate their preferences and any limitations to the SSA promptly to ensure that accommodations are made.
Call the Ortiz Law Firm for Expert Representation at Your Disability Hearing
Navigating a Social Security disability hearing can be a complex and overwhelming process, whether in person or remotely. Having an experienced attorney on your side can make all the difference. At the Ortiz Law Firm, we represent Social Security Disability Insurance claimants nationwide. Contact us today for a free consultation to discuss your case, learn how we can help, and ensure that your rights are protected during your hearing. Don’t face the Administrative Law Judge alone—call (888) 321-8131 now to get the support you deserve.